Questions and answers
What is ProfMed Services?
A secure website and phone app for all outpatient services. Agencies send jobs to approved medical professionals, our professionals record every visit on their phone, and agencies find trusted local medical businesses.
Who is it for?
Outpatient care: home health and hospice agencies, assisted living homes, other outpatient care providers, medical professionals, and medical businesses such as medical transportation, pharmacies and doctors’ offices.
How does an agency use it?
The office creates a job, chooses the best qualified professional from the Professional Board, and sends the offer. The professional accepts and signs. Each visit has a check-in and check-out. The office and the professional talk in a private, real-time, HIPAA-compliant chat.
How do you check the professionals?
ProfMed reviews the profile and license of every professional before approval. If a license or profession changes, it is checked again.
Do medical professionals pay anything?
No. A ProfMed account is free for all medical professionals – nurses, therapists, aides, doctors and everyone else. No charges at all.
Does ProfMed pay the professionals?
No. ProfMed is not involved in money between agencies and professionals. The agreed amount per visit is shown in the offer as a record. The agency pays the professional directly.
What does it cost an agency?
Agencies pay a monthly plan. When an agency hires a professional it found on ProfMed, there is a one-time finder fee. Background checks have a set fee. See our Prices page, or ask us.
Does ProfMed use AI?
Yes. ProfMed Services AI is built inside ProfMed. It helps our professionals with any question, checks visit notes for mistakes before they are filed, and supports the office in daily work. It is protected like everything else in ProfMed.
How do you protect patient information?
Two-step sign-in, encryption of messages, files and visit notes, access by role (each person sees only what they need), and a record of every important action. More about safety.
Who can see a patient’s information?
Only that agency’s office, the professional on that patient’s job, and – if the agency links it – the patient’s own doctor’s office (read only, every look recorded). Other medical businesses never see patient information.
Do patients or families need an account?
No. ProfMed is used by agencies, medical professionals and medical businesses.
What does a medical transportation company get?
It can join as a medical business and get a page in our Medical Directory. ProfMed does not book or track rides.
Is there a phone app?
Yes, for our professionals and agencies – the ProfMed app for Android and iPhone is coming soon. The office uses the website.
What do I need to use it?
Office: any computer with a modern web browser. Nurses: a smartphone.
Can it be set up for my agency?
Yes, in simple ways: you can add your own visit types and your own forms, and give each office person the right level.
Does it connect to hospital systems?
Not today. ProfMed works on its own, in any web browser.
How do I get started?
Ask us for a demo. Medical professionals can sign up here, free, and medical businesses can register here.
Still have a question?
Write to us and we will answer.